Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. It changed what we focus on as IT, he says. Use your email address or username and password to sign into your WebCE learning center account. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Liveops Nation - Virtual contact center Community They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Keep contractors happy with accurate payments on time, every time. Copyright 2023 Liveops, Inc. All rights reserved. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Sign in. Not everyone will be as precious with your business as you are. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Ditch the paperwork and endless manual tasks. Live far from an urban center? This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Join Liveops Nation and experience the freedom and autonomy of being self-employed! You may also receive performance-based pay or other incentives. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. I wish there was some type of base pay. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Director of Customer Care, healthcare organization. Companies across a variety of industries trust Liveops to provide virtual contact center services. Find ready-to-work contractors where and when you need them. Liveops, Inc. | LinkedIn Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC But, the site does not guarantee that youll take calls during those hours. See all features. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Working at Liveops: 947 Reviews | Indeed.com Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. If there are system issues, you will not get paid. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Life doesnt always run on a schedule. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Its a good company depending on the project you are on. Independent Contractors are responsible for expenses and control their profit and loss. As a lot of people in the company say: it just works. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. About Liveops Employee benefits & perks. See Capabilities for more details. We've been partnering with Liveops since 2010 for all our inbound needs. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Sign an Independent Contractor Agreement. To find out more, read our Privacy Policy and Cookie Policy. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. GROW YOUR BUSINESS Copyright 2023 Liveops, Inc. All rights reserved. They have to be accessible, easy to use, secure, and platform agnostic. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. which is why weve been helping companies like yours for over 20 years. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Press & Media. With Okta we're able to quickly deploy tools to new employees. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Nation Login. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Status. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Learn more Tax Support Provide support to users of top tax software providers. about the agent experience and application. Earning potential. Group Linking Link Okta groups to existing groups in the application. Okta Liveops: Flexibility. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. You get to dictate when and how often you commit to providing services. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. TMCF is the nation's largest organization exclusively representing the Black College Community. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. The freedom of an entrepreneur. Developer Center. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Forgot Password - LiveOps Inc. IT Support Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Enterprise Solutions. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Across the country. Get started on your new home business Flexibility. We use cookies to improve your experience on our website. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Whats it like to be self-employed and provide virtual contact center services? Liveops Agent Portal Okta - Explore Recent Duo Security for MFA | Okta Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Check the Eligibility requirements and make sure were currently accepting applications in your state. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. ; The user selects the Duo Security option. Browse case studies, customer service tips and other helpful resources for enterprises. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Browse case studies, customer service tips and other helpful resources for enterprises. Contact Liveops - Join Liveops Innovate without compromise with Customer Identity Cloud. Login. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Cons. Were now out of the back room and working with the business to add direct value, Huckabay says. Forgot Password Enter the email address associated with your account. The modern contact center. Virtual. Flexible. Efficient. - Liveops Here's everything you need to succeed with Okta. Liveops Nation - Virtual Call Center Community. Sign an Independent Contractor Agreement. We'd have had to build out a lot of infrastructure. management. Liveops | Okta . Submit an application for an available virtual contact center opportunity. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Support staff employees are great and work hard to keep us busy and motivated. Are you an employee? Keep in mind, the more you service, the higher your earning potential! Agent Login Username / Email Forgot password? You can make money teaching it online. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Support. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. No ones done this, Huckabay says. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Rather, you are self-employed meaning you work for yourself, or your business. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Okta was leaps and bounds ahead of all the other providers, says Myers. contact center Opportunities - Work From Home - Join Liveops Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. First, check out our frequently asked questions about the agent experience and application process. Copyright 2023 Liveops, Inc. All rights reserved. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Forgot your password? Please update your browser to the latest version on or before July 31, 2020. Client opportunities may have additional requirements, including expanded client-specific certification. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Flexibility. Enjoy the freedom and flexibility of being your own boss. Qualify and onboard contractors in record time. Want to become a Liveops agent? Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. The world class support of Liveops and unparalleled access to world-renowned clients. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Existing Duo Security enrollments. Copyright 2023 Liveops, Inc. All rights reserved. Have additional questions about applying? Independent Contractor Management - Openforce Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. process. Support. Hard to get in contact with managers for help. . The amount of paper eliminated alone was a huge benefit. GM Regional Customer Care Operations, major utility. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Join Liveops Nation and experience the freedom and autonomy of being self-employed! I don't mind the extra training if they had compensation for it. Support. We would like to show you a description here but the site won't allow us. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Help patients get the most out of treatment plans. Goodbye long commutes, rigid schedules, and busybody managers. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. The sign-in URL is the web address you use in your desktop browser to access your company portal. Pros. Attack Protection. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Now we can focus on making sure IT is partnered with the business in everything they do.. Which equals no money! This is critical, says Huckabay. I wish there was some type of base pay. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Take our quick quiz and well recommend our top client matches for you. We use cookies to improve your experience on our website. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. By Veronicas pandemic story is unfortunately all too common. Forgot password? Login here. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Login - LiveOps Inc. IT Support We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Get Directions Collaboration tools are a huge part of us being successful, says Myers. Different programs have different pay structures. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Scottsdale, AZ 85257. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. And, no calls equals no pay. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Reach out to us. Applicant Login - Join Liveops To find out more, read our Privacy Policy and Cookie Policy. Thats up to you. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Community. Learn about Liveops Enterprise Solutions Click Here . Connect contractors to affordable commercial insurances. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Earning potential. Passwordless. Username or Email Password. Scottsdale (headquarters) 1365 N. Scottsdale Rd. I still love it., I strongly recommend not working for this company. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Learn more about how Liveops virtual contact center solutions can scale your business. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Apr 04, 22 (Updated: Sep 19, 22) Functionality Add this integration to enable authentication and provisioning capabilities. Login - Corporate Helpdesk The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Learn about Liveops Enterprise Solutions Click Here . Cons are having to provide your own equipment. Join Liveops Nation and experience the freedom and autonomy of being self-employed! If there are system issues, you will not get paid. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Login - LiveOps Inc. IT Support Working at Liveops: 388 Reviews about Pay & Benefits - Indeed Consider holiday gift experiences. Login. Set your own schedule to work around your life. Across the web. Unfortunately they dont pay a minimum per hour like other companies. The only downside is a lot of training without pay. This means you can choose when, where, and how often to work! To accept cookies continue browsing as normal. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Learn More. Submit ticket. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. OR Look in your activation email. Avoid Recruiting Scams Theres just so much built into the software that provides the firewalls needed to help ensure compliance. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Live Nation currently has about 15,000 internal employees using some 250-plus applications. This was a tight category! You dont have to do anything else.. No problem. LiveOps Review | How it Works & What To Expect - SideHusl Learn more about how Liveops virtual contact center solutions can scale your business. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Agents' Choice: Best Headset, Phone and Antivirus Software - Liveops No problem. (sales@liveops.com) Press & Media. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Come on board! If you have not created a ticket yet then you would need to register or create a new ticket to begin. Join Liveops Nation and experience the freedom and autonomy of being self-employed! To find out more, read our Privacy Policy and Cookie Policy. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Be a superhero sales agent with great earning potential. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Virtual Healthcare Call Center Services - Liveops Enjoy the freedom of being your own boss. Managing multiple systems, programs, and screens simultaneously. Facilitating collaboration and communication with the best available solutions was another key goal. The background check requires a $24.99 processing fee paid directly to our vendor. Login to know the status of the ticket. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. You can also manage cookies in your browser settings. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. To accept cookies continue browsing as normal. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. When someone leaves, they're deactivated. All rights reserved. Or you do, but sit & sit with few to no calls? Click herefor technical info. Microsoft Edge Addons Quickly assessing customer needs and providing sound solutions. Why Liveops - Virtual Call Center Solutions Submit an application for an available virtual contact center opportunity. Forgot password? Remote Work-From-Home Call Center Agents - Join Liveops Apply to Liveops (Fountain) Best of Antivirus Software. Liveops Okta. FLEXIBILITY AT SCALE. Universal Login. Connect and protect your employees, contractors, and business partners with Identity-powered security. But what good is making your own schedule if you cant get a schedule? Since you are self-employed, you are in control of your profits and losses. Guide customers through the claims process. Secure your consumer and SaaS apps, while creating optimized digital experiences. IT Support You are using an unsupported browser. Login to know the status of the ticket. The more investment you make in yourself, the greater the reward. Learn about Liveops Enterprise Solutions Click Here . Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Your customers deserve the best at every touchpoint. Please enable it to improve your browsing experience. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Well learn about your business and help guide the best solutions based on your needs. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Liveops is a legitimate company. Work From Home contact center Roles - Join Liveops Liveops Agent Portal And Liveops Nation Com We couldnt have done it without Openforce. It had to work on any device, including mobile phones, and it had to be entirely cloud-based.
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