. I have questions about baggage. All refunds will be delayed until the situation stabilises. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. We will confirm the correct price with you at the time of payment. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Advertised prices may be limited to travel within specified dates. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. However, some countries (Iceland, Greece, etc.) If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Please see the chart below to see if your flight is eligible for these rewards. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. 5 months later I am still trying to get my $900 back from this scam. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Some US states are also requiring COVID tests for travelers to enter. StudentUniverse is on a mission to make global experiences possible. StudentUniverse is not an insurance company. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). StudentUniverse assumes no liability for the acts of the service provider in refusing service. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Most airlines have issued one free change and you may be eligible to cancel for future credit. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Anyone can book with us, just not everyone will be able to get access to special discount student fares. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. If your ticket was totally unused, itll be for the full amount of the original ticket. Eligibility, Joining, and Website Information. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). All accommodation ratings are set by the relevant provider. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Dollars? All orders are subject to acceptance by us acting on behalf of the provider. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). If you don't see a credit that you think should be there, give us a call. Studentuniverse Refund Policy Coupon Code can be found at this link. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Please ask us to confirm what protection may apply to your booking. We have unique discounts available for students and anyone under 30. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. It is the responsibility solely of the hotel to deduct the discount upon your arrival. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. You can view any fees associated with canceling your ticket under the My Trips section of your account. Most airline tickets do allow changes for a fee, plus any difference in fare. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. +1 617 321 3281 if you booked online through our website. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. payment or sold at an inclusive or total price: (a) transport (b) Business Details You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Your home country and destination country will likely have travel requirements. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. We are experiencing unprecedented volumes of calls and messages at this time. You will need to input your traveling companions' details before entering your credit card information. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. All flights are non-transferable and cannot be used by anyone other than the ticket holder. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Yes! Amendment and cancellation policies differ per hotel. You will need to have their legal name as it appears on their ID and their date of birth. To use your promo code, enter it in the space provided on our checkout page. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. How much can I bring? Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. DONT BUY REFUND POLICIES. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). To make a booking, click "Buy Now" and follow the prompts that appear on-screen. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. Please note that this does not mean that your order has been accepted. Were all working overtime to try and help as much as we can. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If your airline is offering refunds, we can advocate for a refund on your behalf. You also can't split it between multiple flights. Reviews. Details of these rights are published at EU airports and are also available from your airline. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Please understand we are working as hard as we can to help everyone. Good. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Do not book a roundtrip flight only to use the return portion. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Many travel arrangements (e.g. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. Refund Policy. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. It is entirely at the airlines discretion to provide you with a seat on a later flight. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Also, current discount deals are available at the link. Search for the total number in your party and log in (or Sign up) as yourself. Standards and ratings may vary between countries, as well as between providers. Second, they do not specify the baggage allowance on their e-ticket. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. All individuals departing from the United States of America must be in possession of a valid passport. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. One-way fares to non-US destinations can require special visas. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. When youre ready to use it, you can check flights on our website to have an idea of what you want. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Please check your applicable loyalty program for the specific terms of your membership. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. We believe that travel is essential to a modern education and that students return enlightened and inspired. Please know that we understand and empathize with your frustration over this situation. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Enjoy the discount! If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. For many airlines, the credit is good through December 31, 2020. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. This is very common, just make sure you have the card holder's permission! All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. 2013-2023 StudentUniverse. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Yes, and this depends on the airline's policy. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. No, please dont! Tuition and Fee Policies in the Event of Campus Closure. How much can I bring? Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). You are solely responsible for any such fees as well. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation.