We moved in to a Regus office in JAN 2022 and moved out JAN 2023. She replied to me by email that my case had been started. It won't go in any direction! Thank you! Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Browse our full range of products and services. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Anyone can write a Trustpilot review. same goes with debt collector from malaysia that emailed me abt 3 months ago. ive been trying to get my money back ever since. I already enter my bank information twice. I still did not hear anything back from them. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Signed up for a membership because I needed a private office for a few days. Great discounts. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. And we have the solutions to help you work this way. As a matter of policy, BBB does not endorse any product, service or business. They would not remove the items that I didn't want. Give your team a place to focus, thrive, and grow, while we take care of all the details. Its an automated process. BBB Business Profiles may not be reproduced for sales or promotional purposes. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Avoid at all costs. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Regus in Waukesha, WI 53188 - (262) 832-3700 Weve cut the cost of selected workspaces* for a limited time only. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. If you need further help, pleasespeak with our team member who is already in touch with you. We ask all our customers to add an automated payment method to their account. Such companies should not exist. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Thank you, Lorraine Brule Global Customer Service at Regus. It is clean and smart and well organised. Best regards,Michelle Spire. $5520 Service Retainer on file. Hi Mike, Im sorry if you felt the need to escalate this. (Sandra, I used the portal at first, however, your system made an error.) We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Regus flagged this review for containing harmful or illegal content.Read more. Lorem ipsum dolor sit amet, consectetur adipiscing elit. think about how low this company is. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Its an automated process. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Get help. The company left an official comment to this complaint. BBB Business Profiles generally cover a three-year reporting period. same goes with debt collector from malaysia that emailed me abt 3 months ago. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. We appreciate your business. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Our team members have always been in touch with you and worked with you to rectify this matter. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. 2023 Trustpilot, Inc. All rights reserved. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. With whom I spoke until now? * All prices shown are valid at the time of inquiry, based on 24-month contracts. Regus flagged this review for containing harmful or illegal content.Read more. Any that you do not require can be opted out through your online account. We did not put a "2000 dollars bill in front of you". I have been renting an office space at Regus in Kings Hill for over 12m now. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We appreciate your business. This is a complete con, and scam through and through. *T&Cs apply. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Hi Stephen, Requesting to have your retainer refund is an easy process. We pay those as well. But change is necessary and you as a change manager will be expected to lead from the front. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com They still continue to send invoices with no one responsible to be there to answer. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Briana got my call. However, we will ask you to go through some security steps as part of our fraud-prevention policy. You should receive your refund within 30 days after your agreement end date. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Company CEO: Linda Worthington Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. October 14 GO LITERALLY ANYWHERE ELSE. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. The company left an official comment on this complaint. Hard revenue focused. Appreciate your immediate reply. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I was using virtual office space. No staff available for contacting on the event day. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? 6. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. No staff available for contacting on the event day. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 I was using virtual office space. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I still didn't get my retainer back. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I sent an email to Briana and asked how my process going on? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This review was chosen algorithmically as the most valued customer feedback. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. One business week has passed since I post it here. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Read Customer Service Reviews of www.regus.co.uk - Trustpilot That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. They charge your card for amounts more than stipulated on invoices! Turned up at 450 Bath Road, Heathrow. Regus is a scam. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Regus Management Network Reviews, Complaints, Customer Service 2. This is a multi-location business. I still did not hear anything back yet. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. I could talk with Myesha. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regus are not transparent with their pricing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. 5. I cannot stress enough the lack of professionalism and poor service. It goes against our guidelines to offer incentives for reviews. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. After being in my new office they are increasing rent by 8.7%. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Requesting your refund is easy. 2023 Trustpilot A/S. DO NOT give them your payment info, DO NOT sign with them. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. She promised me that I could get it on October 19 because it took 48 hours. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Find event and ticket information. If you need further help, pleasespeak with our team member who is already in touch with you. 4. We will then confirm your retainer refund date and amount in return. www.myregus.com) and go to the End Agreement section. Receptionist only can communicate by email, even for the most important things for your business. October 23 They are scammers, and incredibly dishonest. Of course, she did not reply to me yet! The additional increase in your monthly fee is due to the annual indexation. Absolutely unacceptable behavior. Our invoices are due on the payment date that is displayed on them. Its a healthier, greener, flexible, and more cost-effective way to do business. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. This will ensure the agreement ends at the current final date and will not renew further. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Agile and Scrum Certification Training in Fort Myers, FL When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. There is non existent customer service department. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. You should do so via your online account (www.myregus.com). Kind regards, Lorraine BruleGlobal Customer Service at Regus. It won't go in any direction! If it has been longer than 30 days, please get in touch so we can investigate further. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . I couldn't get my retainer and called them. The reason why we're asking all our customers to provide details online is to prevent fraud.