HOW DO I CHECK DELIVERY STATUS OF MY ORDER? The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. There are no fees if you pay on time. I've made several purchases on different occasions from this store and nearly all of which came with problems. I would never recommend purchasing from this company unless you don't care if you ever get the item. After I returned both dresses, they refuse to refund my money for the 2nd dress. Horrible customer service. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Business Profile for Lucy In The Sky, Inc - Better Business Bureau Mar 16, 22 (Updated: Sep 23, 22) If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot Tip for consumers:Cannot get a refund, only store credit. -Kate. These numbers are generally staffed between the hours of 7 am to 11 pm every day. This company responds to reviews on average within 5 days. Why just give your money to a site without the opportunity to try and return an item? If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. All prices advertised are subject to such changes. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. You can activate your new camera, view your photos, manage and monitor. This document governs your relationship with www.lucyinthesky.com (Website). Sharing is caring! - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. - Kate. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. We want to make sure this is refunded immediately. So glad we were able to help! All international orders are shipped with DHL International Packet Plus. Thanks for your feedback. Once a order has been shipped this cannot be canceled. Any currency conversion are for reference purposes only. Designed in Los Angeles - New Arrivals Weekly. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Hi Carol, Thanks for your feedback. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). It is an eligible payment method for all U.S orders over $35. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Categories. She offered me advanced credit and provided easy instructions to do so. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Over 90% of Sky customers seeking help quickly get it through the available online channels. 1200 Wall Street, Floor 2 After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. LUCY IN THE SKY IS OUR GO TO! We're so sorry to hear that you have not received your refund yet. I wear a size 12, and the size 12 they shipped me barely fit over one leg. -Kate. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. If i order now when i will receive it? Is Lucy In The Sky Legit? Website Review - DECPIT We ordered a dress on 9/6. The customer service and chat support feature here is great and really easy to use. Thanks for your feedback. Lucy in the Sky with Diamonds - Wikipedia Pepper's Lonely Hearts Club Band. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. -Kate. -Kate. It is the size of a T-shirt. We encourage you to review those policies when you visit those sites. If the issue persists, we would suggest to follow up with your bank. . Hi Matilde, If they don't offer refunds, they should have made this much more clear during purchase. We're so sorry to hear about the order. We use dedicated people and clever technology to safeguard our platform. -Kate. There are thousands other options. LUCY IN THE SKY - YouTube Tip for consumers:Do not buy from this company. We're sorry to hear about the order being delayed. WHAT INFORMATION DO WE SHARE WITH OTHERS? We're so sorry to hear about the order. All orders are subject to availability and confirmation of the order price. [PSA] Don't order from lucyinthesky.com! : r/TheGirlSurvivalGuide - reddit Is Sky Internet down? Broadband issues and outages explained Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! We're so sorry to hear that your order was delayed. Well look into the stated issue and will work out a way to resolve the situation asap! Hi Bethany, I ordered a dress on 9/18. Is Tata Sky service free? For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. We may contract with other. I had a few concerns about my order and my online team member Danielle M. was very helpful. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Hi KM, All our models are approximately 175cm tall. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. What Is Lucy in the Sky? I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Lucy in the Sky Return Policy Detailed Facts - Price Match Guarantee 1860 500 6633 is Tata Sky WhatsApp customer care number. I will absolutely be reordering a new size and be a returning customer! https://www.lucyinthesky.com/shop/index.php?route=account/login. Search. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Lucy In The Sky Reviews, Complaints, Customer Service Hi Melissa, You'll soon realize why they don't allow real customer reviews on their site Hi Emily, There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? www.lucyinthesky.com retains the right to refuse any request made by you. This will be automatically applied to your account attached to the email address used for the order. Get Sky Broadband - 08442 411 653. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. LUCY IN THE SKY Help Centre. You can email us at resolution@lucyinthesky.email for any further assistance. Please email us at resolution@lucyinthesky.email if anything else. Customer service is awful. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. They just keep everyone's money, don't send anything. I absolutely love Lucy in the Sky's Customer Service!!! Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Belle R and the team at Lucy in the Sky were great to work with. . Please email us at resolution@lucyinthesky.email so we can assist you further. Were almost out of time and do not have a back up plan. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. I am so disappointed and will NEVER ORDER AGAIN! Her real name is Carmen and she is secretive about her backstory. Hi Kristina, Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. I reached out to customer service numerous times and have not had a response. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Phone Email. Her level of customer service was fabulous. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. This has been quite frustrating. I was never updated or contacted. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Contact BT | Call us or chat online | BT Help You can email us at resolution@lucyinthesky.email! Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. If you need help with returning we do have our returns in our FAQ. We'll send her your regards! Lucy in the Sky Reviews, Complaints, Ratings If anything else you can email us at resolution@lucyinthesky.email-Kate. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) 0800 840 0202. Yes, the one dress I never received was . Lucy in the Sky, Inc. operates this Website. I had a great experience with the customer service chat! But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Sky Customer Service Telephone Numbers - Digital Plans Check out what 6,864 people have written so far, and share your own experience. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Not only was she patient but she was quick and so attentive. The package was never opened -- and sent back immediately. Sorry to hear that you had trouble reaching out to us. We'd love to assist you further if you need help with returns. Lucy In The SKY: Employee Directory | ZoomInfo.com She responded quickly and answered all my questions. -Kate. LUCY IN THE SKY LIVERPOOL - Central Liverpool - Tripadvisor There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Thanks for your feedback. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. -Kate. Intellectual Property, Software and Content. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Thanks for your feedback. Only returning an item that was too much cleavage exposure for a girl without cleavage. Annoying, right?! I did the Level 2 Customer Service Practitioner course. Please let us know if we can help any further. Not to mention that the slip underneath hardly covers anything. Closed now : See all hours. Thanks for your feedback. what is the average shipping time? With no warning either time. Sky Customer Service Contact Information | Updated Guide - DoNotPay Not Available. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Both dresses arrived back to back and they looked nothing like it did online. Why would I need store credit when I already purchased the 3rd dress. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Great experience :). Most dresses are see through material with zippers stuck. We're so glad you were able to utilize our 24/7 chat! Thanks for your feedback. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. I can always count on you for the best quality and accurate fit. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. International delivery is 5-10 business days. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee.