Supporting documents are preferred in English. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. What is ticket insurance? Such fees and charges may vary. Reply from AXS UK. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We need you to provide specific evidence of illness or injury for the ticket holder affected. Then be careful what insurance you pay for. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. ugh I am raaaaaging. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. When did you become aware that you were unable to attend the Event? No refunds are offered for online (virtual) events unless the event is canceled. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Travel insurance: which policies have the best covid cover? To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. - AXS Help Centre How can I make a claim for my Ticket Insurance? We appreciate your patience during this unprecedented time. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. You should base your purchase decision solely on the information provided. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Events may be postponed or canceled for a variety of reasons. All attendees must conduct themselves properly at an event. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. You are solely responsible for making a purchase, based on the information provided on our Service. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). . This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . For more information, please see our If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Peter Kay tickets --. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. All ticket prices for events that occur in the United States are stated in U.S. Venue/Event Specific Terms and Conditions. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. You must supply the required Payment Method and/or other personal information in order to complete your purchase. 5 minutes isn't long enough! If you have not received your tickets 3 days before your . But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. (United Kingdom) Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! What is delivery delay/ticket printing suppression? You have chosen AXS Mobile ID as your method of delivery for your tickets. So please be as cautious as possible when going through AXS. ADDITIONAL TERMS. Privacy Policy We can't reclaim the money and issue the refund to a new card for you. Problem is I cant attend the event anymore :( so I cant get a refund. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. If they pay you now, there's no insurance for them if the new owners are refused entry. So I decided to treat myself and girlfriend to VIP tickets. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. E-mail address is required to create an account. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Because almost every single time I go through them, its a battle to obtain my ticket. We act on your behalf, as seller, when listing or reselling tickets. Dollars. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Its for one of the Hyde Park British Summer Time concerts. Ticket Insurance. Ad . The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. You will be entitled to a refund unless otherwise notified directly by your point of purchase. How do I file a claim and get a refund if I have ticket insurance? Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Reporting Fraud. Event date, time, talent, participants and rosters are subject to change without notice. Ad . If the event is rescheduled, we'll advise what options are available to you. It's all a fan needs, all in one app. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Please consult the seller fee information found within our Service. You should evaluate your risk in determining whether to attend the event. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. in the event description page, in pop-up boxes, or in an email). Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. If I have XCover ticket insurance and miss an event, can I get a refund? Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Please note that orders are processed only after a billing address and other billing information has been verified. I cannot access the Insurance company. SEARCH/NO EXPECTATION OF PRIVACY. Thanks for signing up for the event guide! found at the bottom of this page. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. All fees and charges relating to your transaction will be disclosed to you during the purchase process. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. If you paid by credit card it may be possible in certain circumstances to. I went on live chat to sort out getting refunds for postponed tickets. For tickets to events located in the United States, the Service is operated by AXS Group LLC. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Exceeding these limits may result in cancellation of orders without notice. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Ive also heard similar stories from all of my concert going friends. OH MY FUCKING GOD! We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. NEVER AGAIN! Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting.