Wisecars falsely advertised vehicles for rental on their website. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Excellent! An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). The rules that apply to the main driver also apply to any additional drivers. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Any additional charges will need to be paid at the rental counter in the local currency. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Fill in your personal information and state what you wish to cancel or amend. When you rent a car, you will usually need deductiblecoverage. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars employs limited use of cookies for your safety and does not store any personal data. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. All this experience and expertise is aimed to ensure you get the best experience. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Please note, under no circumstances is the fuel included in the rental price. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. I reached out to Wisecars, who were really understanding of the issues I encountered. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Mi az a Trustindex? A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. All cancellations outside of the aforementioned timeframes will not be refunded. 1 year ago. Powered by, We use cookies to give you the best experience. It is entirely up to the Car Rental Company whether they decide to do so or not. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. The use of our website signifies your acceptance of these Terms of Service. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Expired or provisional licences will not be accepted. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We use dedicated people and clever technology to safeguard our platform. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. We used in October 2022. Please note, we only delete personal data on the request of the individual. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. It is highly recommended to call the police even for the smallest of damages. Wisecars (collectively we, our, and us) is an international vehicle rental broker. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 1 Previous_Golf_5959 2 mo. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. All bookings include free cancellation up to 48 hours before the pick up time. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. One of our helpful agents will be in contact with you to address the request. You can also find this information in the pick-up and drop-off details. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Wisecars rtkelsek 2023 | Trustindex.io You can also find this information on the confirmation voucher. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. @ Vicpak. He explained to me patiently and clearly. %title% %offer% Tbb. It is entirely up to the Car Rental Company whether they decide to do so or not. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. As with any amendments, just scroll down to the bottom of this page and create a support ticket. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. It goes against our guidelines to offer incentives for reviews. This is the second time we have booked with Wisecars and had amazing service. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. provided by the customer's credit card company. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Wisecars is an online vehicle rental broker. I had rented cars for myself and others through Wisecars many times. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. WiseCare Claims and Cancellations | Wise F&I All bookings include free cancellation up to 48 hours before the pick-up time. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Thanks! In peak periods this may not be achievable. Wisecars cannot amend the drop-off time once the rental has already begun. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars | Better Business Bureau Profile We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. She was very kind and helpful! Your contract for car rental will be between you and the Car Rental Company. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. When picking up the car, every driver must present their licence. The car rental company will charge you for the additional driver for the whole time that you have the car. If you choose to pay for the service using a credit card, your credit card details are not stored by us. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Thank you guys for that excellence!!! 185. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Please note that all additional drivers must also show a valid driving licence at pick-up. We will send you your rental voucher 48 hours before your pick-up time. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. In all these cases, you will receive no refund of the money you have paid. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Please note, we only delete personal data on the request of the individual. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Seamless booking experience and great price compared to all other websites. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you're 65 or older, you may have to pay a senior driver fee. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Read Customer Service Reviews of www.wisecars.com - Trustpilot Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. It is one of the scummiest business models I have ever seen. In such circumstances, we will cancel your booking with no liability whatsoever. 21 helpful votes. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If additional information is required, the process may be extended for another 28 calendar days. Wisecars does not take responsibility for partners response times. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. ago Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. All related documentation must be kept if an insurance claim is submitted. Mr. Mateusz. Wisecars flagged this review for containing harmful or illegal content.Read more. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. What's Wisecars' cancellation policy? If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Wisecars Reviews One of our helpful agents will be in contact with you to address the request. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Expired or provisional licences will not be accepted. Wisecars does not own or operate any Car Rental Companies. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In that case, please contact your bank for additional details. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. 6 See the full list of exclusions under section Deductible Protection Products will not cover. If additional information is required, the process may be extended for another 28 calendar days. Wisecars believes in protecting your privacy. Just scroll down to the bottom of this page and create a support ticket. Consider the cancellation policy. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Dear Allan,Thank you for sharing your customer service experience with us! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You will have to leave a deposit for the fuel. Your browser settings can be set to inform you before receiving a Cookie. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for .
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