If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. If not, how do we get a moderator involved? What do I have to change to make my emails send? After some trial and error I found that btinternet was objecting to my "signature" containing a link. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Send yourself a test email. 15h31. 6h21. 14h56, on Page 1 of 2 1 2 Last Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I have a group of 14 people set up under Outlook 365. BT Email: I can't send or receive email | BT Help - BT.com Can send emails fine from any other account. 23-04-2021 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Emails from btinternet.com addresses not received. What does this mean? Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. 15h27, on The problem is also affected by the addressee. About 4 days letter I get a reply saying the message could not be delivered. on By Today all of our emails addresses would receive, but not send. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. That sounds like something has been stuck in a queue somewhere. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I spoke too soon. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. If not, how do we get a moderator involved? I installed the outlook App on my iPad and it works perfectly I'm afraid. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright 1995-2023 eBay Inc. All Rights Reserved. on Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. I cannot send even the simplest of messages this morning. Problems with email. That helps us fund This Is Money, and keep it free to use. only. Thanks So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Has anyone else encountered this and found a solution ? So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". At my age, I just don't have the energy to set up a new email address and tell everyone.'. BT allows former customers to access a basic form of their email account for free. I cannot find an obvious way of asking bt about this! 14-07-2019 Solved: Unable to send email from Outlook app - BT Community I can receive emails. Unable to send mails to btinternet addresses - Plusnet Thank you, JW. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. 11h40. to know I'm not alone. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. This amount is subject to change until you make payment. It's good (???) I have a group of 14 people set up under Outlook 365. RobbieMac. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. I cannot send even the simplest of messages this morning. 23-04-2021 Our standard shipping option is via Royal Mail airmail. 10-07-2019 Though any rejection on our side should be returned back to the sender as a bounce. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. - edited I also feel slightly better I am not alone. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. I can't send emails from my btinternet account on my iPhone Our Gmail accounts work on all our devices. Please check your email settings. For additional information, see the Global Shipping Program. This started suddenly about 5 or 6 weeks ago. We can't ditch our broadband we'll lose our email address! All other emails to other systems have no issues. on If yes, we recommend that you check if the issue persists while on safe mode. View cart for details. This is going to need looking at by their email support team. 16h05. I have deleted the app and reinstalled it. BT are blocking the complete domain which the sender is sending from. Outlook emails not being received by btinternet.com addresses I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. ask a new question. Accounts that are inactive for six months are deleted automatically. A forum where Apple customers help each other with their products. Announcements, Guides & Community Updates. None of the posts I have seen are the same as my problem however. iPad is working ok. provided; every potential issue may involve several factors not detailed in the conversations Just one other thing that might be relevant. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. on 09-07-2019 Thank you for your follow up. If I changed my email address I would be bound to lose something important. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Refunds. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 15h24. Just goes straight to outbox, then tries to send . I have a recent problem with my email service. Sorry but how do I PM you, and what details do you need? I can send & receive the bt emails using the Samsung mail app. Then power on the phone and iPad and tell me if it still has the problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 23-04-2021 I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. It seems that I can only send messages to my iCloud account from the iMac. 'All of my contacts have it. 16:52 EST 04 Mar 2023. Customer: replied 2 years ago. You may have to register before you can post: click the register link above to proceed. Doing so can save hundreds of pounds. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. What does this mean? Thanks for the super fast analysis and reply. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 10h59. 26-08-2021 I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I have exactly the same problem and would love to get a solution. Re: Emails from btinternet.com addresses not received. One further piece of information. The accounts work on BT Webmail, both to receive and send. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. We receive the following message when we try to send from our Mac. Rest assured that we'll do our best to assist you or get you pointed in the right direction. To start the conversation again, simply 14-07-2019 If you're having problems, try logging in to webmail. Have you had the chance to try the steps in the article below? Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of You can usually find the option to redirect in the inbox settings of your old email account. I consistently receive this warning:whenever I try. 13h37, on Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. 3) Import all of your contacts from your old account to your new one. 13h18. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Go back to: Email help. Anyone else experienced this and got any suggestions on how to proceed? Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". I consistently receive this warning: whenever I try. Emails from BTInternet.com not being received in Mail . 14-07-2019 17h33. It takes a while to get a reply from the Postmaster but they will respond. Various errors messages. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. 1) Set up an email address with a free service. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. This amount is subject to change until you make payment. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. I've got a "failed delivery message". Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. This amount includes applicable customs duties, taxes, brokerage and other fees. The worrying thing is I don't know how many other emails I'm not receiving. The other two people that are having the same problem are using Samsungs, but haven't said which model. I know it exists because I can pick it up on ios and via BT Webmail. The problem usually resolves its self in a day or two. Townman, Gandalf. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. BT need to deal with this at a high level, NOT an individual user's account. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. If that doesn't fix the problem, see the next section. Thanks for the suggestion. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 11h05. , updated It's very annoying and slightly weird. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on on But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Are there really just two of us having this problem? There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. This amount is subject to change until you make payment. What does this mean? 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. However, give yourself enough time to smoothly switch over and you may find it is worth your while. on I feel there is something going between Google and Apple. Go through and update your details for each one with your new email address. We have received reports that emails to btinternet.com email addresses are being blocked. Will post any update that I get. 15h33. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Any ideas? Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 13h52. on It is they that should investigate why other email providers don't have this problem. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Why? A workaround would be to use another SMTP - for example gmail if you have a google account. 3 users liked/thanked this post: By coincidence(? If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Yesterday, I managed to contact BT via webchat. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 23-04-2021 What can be done to fix this problem please? BT Mail | @btinternet.com | Cannot send mail - BT Broadband Apple disclaims any and all liability for the acts, The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". 6) Make a list of all of the accounts and logins that are linked to your old email address. for DISH Protect Silver unless you call to cancel. As soon as I removed that link all was well again. Does anybody have any idea how I can resolve this, other than changing ISP. We appreciate you reaching out to us about Mail. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Delays in Emails being delivered can arise from a multitude of reasons. on They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 23-04-2021 Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Go back to . A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 09-07-2019 21h18, I have got my email working again. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Townman, Gandalf, anneoconnor. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. - last edited on To start viewing messages, select the forum that you want to visit from the selection below. 23-04-2021 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. All other emails to other systems have no issues. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Can I move my BT Email address to another account? 2. So it seems to be something between Android and BT Mail. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 6h00. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 19h39. I have tried sending individual messages and simple test messages but nothing works. Rachel Rickard Straus, Financial Mail On Sunday At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . We shall never know, but fingers are firmly crossed that the service will return to normal. any proposed solutions on the community forums. Might that apply in your case too? P.S. Any ideas? 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Not receiving all emails on btinternet account - UKGSer I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 19-12-2022 Accounts that are inactive for six months . The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. This is exactly the same as my issue - with the 993 / 465 too. Last week I phones an advisor with a somewhat similar response. None of the posts I have seen are the same as my problem however. Hopefully, we can get this resolved quickly. We understand that you are experiencing issues sending emails. Not receiving @btinternet email - Microsoft Community 23-04-2021 ), on Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. One of the mails having been sent as long ago as April 4th. on After 3 years, then-current everyday prices for all services apply. on This is a BT residential customer to customer forum. I can't send or receive messages in Outlook - Microsoft Support by This site contains user submitted content, comments and opinions and is for informational purposes I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 9h25 I can take the same message and copy it into gmail and send from there and it gets through with no problem. I changed "Authentication" to "Password" and clicked on "Save". Here are some answers to help you. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). You can send and receive messages, but not actively manage the account. 19h32. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". This morning I clicked on the email icon on my phone and was again asked to login. Not receiving @btinternet email. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Emails being blocked which we send to btinternet.c - BT Community 17h25. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake - We do not send parcels to PO BOX addresses. My email is not sending from my iMac (iCloud). BT Email - best practices for postmasters and senders of email. If everything works fine in webmail, you may need to check your program settings. on Sending or receiving email | BT Help Many customers find the BT community forum is a great way of getting help. It is very annoying, I hope you guys reach me out soon. You can send and receive messages, but not actively manage the account. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 23-04-2021 You can link any BT email address to another broadband or Premium email billing account. I can't afford the risk.'. This has made me want to look a bit further and so I found the Community. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". It seems that my account SMTP setup was changed (without my input). They also sent a test email from a PC using an outlook client and that didn't come through either. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 15h22, on By posting your comment you agree to the house rules, The comments below have not been moderated, By 25-08-2021 https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Its probably not directly relevant to your problem, but who knows with Apple!! 14-07-2019 No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. on Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I've got a "failed delivery message". Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 'I have always used the same email address,' says Dave, 79, from Cambridge. Typical script! Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Something went wrong. I can send & receive on my work email account using the Outlook app. I have the exact same problem. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. The article below can help if you do not have any other user account to test with. Does anyone have any other suggestions please?? We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. I then asked them to login to BT webmail and send me another email and that one came through straight away. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. on Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. This sounds fiddly, but isn't necessarily. - last edited on But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. We'll need to look into this and we'll get back to you next week.
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