Access key account, product and service information as well as your available training opportunities from one place. Members save 15% on medical alert service and get free shipping and activation. No. Fill out the form to receive a call back or contact us: 855-681-5351 (Monday-Friday 8 a.m. to 8 p.m. EST and Saturday 9 a.m. to 6 p.m. EST). Take a look at the breakdown of monitoring prices and other fees for each system. We are here to help! Emergency Care and Resuscitation Solutions, Radiography | X-ray & Fluoroscopy Solutions, Customer support for healthcare professionals, See if your question is answered in our FAQs to save a call, See what information you will want to have before you call, Technical support for healthcare products. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. On the Go pendants are water-resistant and require adequate cellular coverage. Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifelines proven fall detection technology, helping to support independent living. Please be sure to completely spell out Avenue. Koninklijke Philips N.V., 2004 - 2023. Do I get any kind of protections if not satisfied with the product? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Of course, Humana customers eligible for this service won't have to pay for Philip Lifeline's total cost, which starts at $29.95 per month. (866) 488-8719 Enroll Today If you add fall detection, there is no need to press a button. Please consider the following suggestions to find your product: Alternatively, search for your product via the categories starting by clicking 'Browse by category'. Submit it online 24/7 at our self-service portal (a user account is required). All rights reserved. Call Philips Lifeline customer service faster with GetHuman +1 800-635-6156 Customer service Current Wait: 4 mins (4m avg) Hours: Mon-Fri 9am-5pm EST; best time to call: 10:45am Get to a live person fastest: Calling the Philips Lifeline number above should go right to a real human being . Photo: Bay Alarm. (2019, July 17). Sure, its a little pricey as Ive tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. The Philips Lifeline Response Center operates 24/7, 365 days a year, and supports 140 languages via an interpreter service. *Determination at the sole discretion of Lifeline. Jenny holds dual bachelors degrees in English/Journalism and Political Science from Miami University in Oxford, OH. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. Their alert plans start at $29.95 per month and range up to nearly $60 per month. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. To build our ratings, we researched more than 25 medical alert systems and analyzed 15 reviews. Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you. Selected products To do so, please fill out the model number of your product and click on the result below. AutoAlert is Lifelines name for automatic fall detection. Compliance programs Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. Find all investor-related information inourInvestor Relations section. The HomeSafe system is available for landlines and cellular service. She has hand-tested the industrys top medical alert systems, writing nearly 50 in-depth articles that help seniors age safely in place. I bought a very expensive Philips OLED TV which developed screen burn in and was unwatchable. Each of the plans requires a one-time activation fee or equipment fee in addition to the monthly fee. If you have your product at hand, please choose it's product group and category below. We will dispatch a neighbor, family member or emergency services based on each unique situation. LifeLine sells systems for in-home and on the go. One thing to keep in mind when comparing prices is that Lifeline includes in their monthly fees a few costs that other medical alert companies charge as extras. I look forward to experiencing the potential addition of location detection for caregivers on the Caregiver app. Lifeline is currently offering new customers a special discounted rate for the first six months of the subscription. Its equipment can use either a landline or cellular connection, depending on the model you. Welcome to Philips Support We are happy to help you. Our commitment to the mission of improving lives is intensified during these challenging times. VisitourCareerssite for a list of currentjobopportunities. Koninklijke Philips N.V., 2004 - 2023. Setup and delivery: no fee, easy self-installation. Please call Customer Service at 800-635-6156. However, other free apps for caregivers are readily available, so I wouldnt use it to account for the price difference between Lifeline and other brands. If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website atwww.philips.com/src-update. Salary information comes from 29 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You are required to pay a $50 activation fee for Lifelines at-home systems and $99.95 for their on-the-go system. It was acquired in 2021 by Philips by Connect America, a North American healthcare company. Monday - Saturday 9am-9pm EST Sunday 9am-6pm EST. Couldn't have asked for more. There are two options: self-installation costs $19.95, or a Philips technician can install the device for $99. This website is using a security service to protect itself from online attacks. Our HomeSafe systems are prefect for people who spend most of their time at home. Making a change will cause duplicate charges for the same period. Lifeline Systems (formerly Philips Lifeline) was founded in 1974 by a gerontologist, a specialist who studies older adults. A personalized care plan, so you choose who responds to a call for help, A system that fits every lifestyle, with no long-term contract or cancellation fees, Tools that connect your circle of family and friends to support caregiving. Lifeline has the following features. Topics Partnerships Population health management Patient monitoring Home care Please try again or contact Customer Service at (505) 923-5700 or 1-866-388-7737 for assistance. Lifeline offers a limited one-year warranty for its GoSafe 2 GPS device. Prefer to find a solution online? Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guardrails, or who might encounter other protruding objects upon which the cord can become tangled. Please have handy: Serial number Hospital location Name of the contact Name of the referral people to be contacted, if different from the contact Short description of the issue. The #1 claim is based on the number of subscribers. If you need to cancel your order, please call us as soon as possible. Philips Lifeline is an established medical alert company that has been manufacturing personal emergency response systems since 1974. Voice extension is a feature that requires an additional box with a speaker enabling two-way talk to take place with the base station from another room. Find an update for your device Provide your call-back information below or call us today! Mobile systems often cost extra, but are easier to set up and move. Customer Services Portal specially for healthcare professionals One digital platform for asset maintenance, reporting and managementanywhere, anytime. You will be paired with a Care Specialist when a fall is detected. Once Auto Pay has been set up, you will stop receiving invoices. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Bay Alarm is a budget . HomeSafe Standard is available for landline or cellular service. 2 When reminded by the Philips Medication Dispensing Service, . Hospital supplies and equipment Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. You are about to visit the Philips USA website. Since 1974, Lifeline has served over 7.5 million people. I hereby consent to receive such calls at the telephone number I designated. It seems that you have searched for something else than we expected. media contacts, press releases, biographies, picturesandvideo downloads see hereour media contacts. Lifeline offers a range of in-home and on-the-go mobile alert systems. Select option 4, then option 3 for Parts Ordering, Availability, Pricing and Order Status. For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com, To order parts, please call Parts and Tech Support at 800-722-9377. Name of the referral people to be contacted, if different from the contact, Troubleshooting attempted to solve the issue, Has a Philips technician already been informed about the issue? But when it comes to reliability and advanced location detection, Lifeline is a top choice. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Couldn't find what you were looking for? Lifeline has a longstanding deal with AARP: Members can save 15 percent on monthly medical alert service. A unique extra that Lifeline offers is its medication dispenser. Lifeline only offers a voice extension feature for an additional $10 per month and only for those using a landline. If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. 4. Medicare does not cover Lifeline or other medical alert systems, but if you have Medicare Advantage, your plan might cover a portion of the device. Ordering from Lifeline is designed to be straightforward and hassle-free. Also, shipping and activation may be free. Our 360 Reviews team draws on this same unbiased approach to rate the products that you use every day. Efficient and effective sales representative with over 15 years of experience in Medical Alert Systems and customer service. Credit card payments or automatic withdrawal from your bank account can help eliminate delays. In addition, we maintain a separate business team that has no influence over our, Get 2 months free + 50% off fall detection, Get Free Shipping + One Free Month on Select Plans, How To Get a Medical Alert System for Free. Today, we are redefining what it means to be there at every point in the aging journey. HomeSafe | HomeSafe with AutoAlert | On the Go | Medication Dispenser. Find full details of the warranty policy covering your Philips product. Please contact us for questions about the Lifeline medical alert service. To cancel the service, please call customer service at 1-800-635-6156. Click to reveal Are you looking for support for your consumer product purchase? Other brands have medication reminder services that cost much less, but the Lifeline option actually dispenses medication, which helps to reduce the chance of dosage errors. Ordering from Lifeline is designed to be straightforward and hassle-free. In my experience, $43.95 for an in-home cellular alert is high compared to the industry average (which is roughly $28-$35 monthly). No. The company did respond to our concerns but the inhalers were still a month late. The company does, however, offer automatic fall detection at no extra cost with some of its plans, while many companies charge an additional monthly fee for the feature. Need help? In short, Humana is leveraging Philips Lifeline's technology and monitoring system to help at-risk Medicare Advantage members and encourage timely interventions. The base unit, called the Communicator, uses the AT&T cellular network. Your remain in control of your life, and you choose how you are helped- by a neighbor, a loved one, a caregiver, or emergency services. To order an AED itself, call the same number (1-800-225-0230) and press option 2. One thing you may like is that Lifeline offers free equipment for its systems. No, we will not send out verification. Lifeline has been swapping 3G devices for 4G LTE devices over the past year. Requires user account. If/when location detection for caregivers is added to the app well, thats a different story. Lifeline has 24/7 monitoring centers based in the United States and Canada with about 200 care specialists who answer calls within an average of 20 seconds, according to Lifeline. 12 English. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. Finally, youll like how its shower-safe and works for up to 72 hours per charge. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Among Lifelines greatest strengths are the features on its all-in-one GoSafe 2. These systems are available with landline and cellular base stations, and typically a base station can monitor a button from other rooms of the house. Both times, I was outside and I fell on the ice and the response was good. Philips Lifeline was the first to provide a medical alert service in North America (1974) and has remained the number one provicer with the largest subscriber base to this day.With Philips Lifeline you create your own response plan. Date of experience: January 19, 2023. IGT 3. Philips Lifeline Customer Service - Help & Support If you have questions about Lifeline's devices or services, the Customer Support page on the company website has instructions for setup, troubleshooting, billing support, shipping, and returns, as well as extensive FAQ pages. Our most affordable press button option. | Learn more about Stefanie R's work experience, education, connections & more by visiting their profile on LinkedIn Philips Care Assist C.03. With options like fall detection and mobile pendants, there is a solution for every lifestyle. For the status of a part, please call Parts and Tech Support at 800-722-9377. These installation charges are something we simply dont see from other providers. Contact us here. Complaint Type: Guarantee/Warranty Issues. At Lifeline, were dedicated to the highest levels of customer care and satisfaction. Selected products What's the Best Refrigerator Temperature? Applying to the Lifeline government assistance program is easy with enTouch Wireless. Yes. Answer 5 simple questions and we'll recommend the system that is right for you. After my husband was deceased and I was living alone, the kids saw that Lifeline was necessary. Call855-651-7015orEnter Zip Code for Rates. This is why your current charges are separated by the monitoring and equipment rental charge. Lifeline also uses Wi-Fi to track access points in indoor spaces. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. To download photos and videos, visitour media library. A sales oriented position to utilize my communications, decision making, persuasion, relationship building, marketing, and creative . 2. That said, a Lifeline agent explained that GPS tracking for caregivers on their GoSafe 2 device is in the test phase. Otherwise, you pay $19.95 for shipping and set up the system yourself. A main benefit is that the primary caregiver can create a Care Circle of people for Lifeline to contact in case of emergency. Many operators also speak Spanish, or they can connect you with a translation service with 140 languages. Were here to help. Welcome to the Philips Customer Services Portal Login with your account Forgot your password? Most service requests require a basic set of information in order for our representatives to create a new ticket. Instructions for use Search by modality or product, or use the digital document number to find what you are looking for. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 All Lifeline plans offer these standard features: Youll be charged a $50.00 activation fee for home systems and a $99.95 equipment fee for the mobile system, as well as installation fees regardless of whether you choose professional or self-installation. Features include: waterproof help button pendant or wristband and two-way communication through an in-home base. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush. The base station connects to the monitoring center, using the AT&T 4G wireless network. When you have a Lifeline medical alert system, Lifeline Cares connects a care circle of family and friends, so you can easily share important information and provide support. (2015, Oct 1). Performance & security by Cloudflare. Talk to your bank or credit card company for more information and then let us know when the issue is resolved. Nuc Medicine 5. The Medical Guardian system is a great complement to a MedicAlert membership. Who Its Best For: The Lifeline HomeSafe Standard is made for homebound seniors who decide against fall detection. To order AED supplies, call 1-800-225-0230 and press option 1. Thankfully, Lifeline offers free equipment for their systems, which is typical among the highest- rated brands. Select option 4, then option 3 for Parts Ordering, Availability, Pricing and Order Status., For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com. (More details coming up.). Once the service is canceled, your automatic payments will stop immediately. Cost of Lifeline medical alert systems. Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. Yes. The customer service center is available Monday through Friday, 8 a.m. - 8: 30 p.m. EST and Saturday from 10 a.m. - 4 p.m. EST. The #1 claim is based on the number of subscribers. Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment. If you value GPS location tracking and other neat caregiver features, you may want to check out our review of Aloe Care Health. Publications Read articles on latest trends and insights, best practices and clinical cases, application tips and more. At the time of this writing, Lifeline was offering a discounted rate for new customers. A loud siren-like noise is emitted from the pendant during an emergency situation if the personal response agent or first responders are having difficulty locating the user. By professional role Get more out of your product investment and continuously enhance your clinical knowledge and skills. (Of course, Lifeline can call EMS, too.) The action you just performed triggered the security solution. A purchase of a Lifeline medical alert system includes access to its 24/7/365 North American-based Response Centers. Like any true mobile unit, Lifeline GoSafe 2 offers emergency coverage anywhere it catches an AT&T cellular signal. Unfortunately, when I inquired with a company representative about the maximum distance that a voice could be picked up when using the voice extension, the representative was unable to answer with any certainty. Tocontactour team on investor matters, visitour Investor Relations contactspage. If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. See below for details about our policies and processes. It requires a one-time device fee of $99.95. Lifeline subscribers can live with greater peace of mind in the comfort of their own homes knowing in the event of a fall or medical . Visitour Supplierssitefor detailed information and partnering opportunities. Button signal range may vary due to differing environmental factors. Lifeline's in-home systems have a range of 500 feet. Call us at 1-800- 432-5378 Monday - Friday 6:00 a.m. - 4:30 p.m. PT MedicAlert is proud to partner with #1 rated* Medical Guardian to provide our members with a special offer on the Medical Guardian medical alert system. From ambient monitoring to daily vitals collection to emergency response, our seamlessly connected series of solutions enables continuous monitoring . FYI: The Lifeline medication dispenser has a rechargeable battery and provides up to 18 hours of backup power during an outage. A Thought Leader in the Healthcare Technology space. Hear what our satisfied customers are saying about us. Without an AARP discount or other deal, Lifeline activation costs $50 for at-home systems and $99.95 for GoSafe 2. This website is using a security service to protect itself from online attacks. We are always interested in engaging with you. An enthusiastic worker with a desire to continuously learn new skill sets while contributing to the company's growth and success. For the first 6 months, new subscribers receive $6 off the monthly fee of a HomeSafe system. All you do is plug your Communicator's power cord into a wall outlet, and your system's ready to go. Payment is due upon receipt of the invoice. We review each product thoroughly and consistently and give high marks to only the very best. Repairing your product helps it to last longer and reduces the environmental impact of your purchase.